Ticket volume explodes with every sale, headcount doesn't follow.
60% of standard requests auto-resolved, complex ones cleanly escalated to your team.
60% fewer tickets. Your brand voice. Live in an hour.
Your support AI in your own tone of voice — answers 11pm skincare questions from your product sheets, escalates only the complex stuff. Zendesk and Gorgias marketplace apps, Shopify connector, no Intercom Fin pricing shock.
What you know. How we solve it.
14 markets, 6 support languages — your BPO covers two.
Native answers in DE, EN, NL, PL, FR, ES, IT, SV.
Generic ChatGPT answers sound like everyone else's — your tone is your USP.
Brand voice tunable per market: casual, emoji-friendly, on-brand. Examples from your help center seed the voice.
Marketing ships content, support lags two weeks behind on FAQs.
Live sync with Shopify catalog, Notion, help center. New range live in under an hour.
Vom Anlass zur ersten Antwort.
Connect sources
Shopify, Zendesk, Gorgias, Notion, help center — all wired up via prebuilt connectors in under 10 minutes. Brand voice learned from existing FAQ replies.
Test brand voice
In test mode you ask sample questions, dial in formality, emoji density, register. Side-by-side against GPT default until it sounds like you.
Ship in Zendesk/Gorgias
Install the marketplace app, AI answers land as drafts in agent workspace. Optional auto-send for tier-1 tickets above confidence threshold.
What's built in.
Zendesk + Gorgias native
Marketplace apps in both. AI answers land directly in agent workspace as editable drafts.
Shopify connector
Live sync with catalog, stock, lead times. Personalised order-status answers per customer.
Brand voice anchors
Upload your TOV doc and 20 example FAQ replies — the AI learns your style without retraining.
Eight languages
DE, EN, NL, PL, FR, ES, IT, SV. Native replies, no auto-translate. Brand voice tunable per language.
Confidence-based escalation
AI auto-escalates to your team below threshold. Tier-1 auto-send, tier-2/3 always human-in-the-loop.
Per-conversation pricing
Transparent: €0.12 per auto-resolved conversation. No Fin-style ($1.99) shock — calculator on pricing page.
Compliance ist die Basis, nicht der Nachschlag.
- EU-hosted (Frankfurt), GDPR-compliant — matters for customer data across 14 markets.
- Cookie-free by default, no tracking — fits your privacy promise.
- Zero-retention with OpenAI Ireland and Anthropic — customer data stays out of training.
- DPA included in Business plan — no negotiation weeks for your compliance person.
Was Sie konkret einsparen.
Tickets per day during sale800
Support agents (in-house + BPO)12
Minutes per ticket today8
67.200 €
1.920 Stunden pro Jahr freigesetzt
Integriert in Ihren Stack.
Zendesk
Gorgias
Shopify
Klaviyo
Help Scout
Intercom
Notion
Slack
What practitioners say.
„Live in four hours, –34% cost-per-contact in eight weeks, no brand voice break. Not even a discussion."
„Black Week 2025: 12,000 tickets/day, 64% auto-resolved. My team focused on VIP customers instead of 'where's my order'."
What your compliance, IT and business teams ask.
Does it integrate with Zendesk/Gorgias as an app?
Yes, both officially listed marketplace apps. Install in under 10 minutes. AI answers land as editable drafts in agent workspace.
Can I train your AI on my tone of voice?
Yes. Upload your TOV doc plus 20 example replies — the AI learns your style. Casual register, emoji density, formality are sliders, not code.
What does it cost per 1,000 conversations?
€0.12 per auto-resolved conversation. So 1,000 = €120. No Intercom Fin ($1.99) shock. Comparison calculator on pricing page.
How heavy is the Shopify integration?
Install the Shopify app, grant scopes for products and orders — 5 minutes. Live sync, no re-indexing.
Can my agents edit answers before sending?
Yes, that's the default. Tier-1 (FAQ standard) you can flip to auto-send above confidence threshold; tier-2/3 stay as drafts.