Ticket volume explodes with every sale, headcount doesn't follow.
60% of standard requests auto-resolved, complex ones cleanly escalated to your team.
Fewer tickets. Your brand voice. Live in an hour.
Your support AI in your own tone of voice — answers 11pm skincare questions from your product sheets, escalates only the complex stuff. Zendesk, Gorgias and Shopify connectors are in development — today you load product sheets and FAQs via upload or API. No Intercom Fin pricing shock.
What you know. How we solve it.
14 markets, 6 support languages — your BPO covers two.
Native answers in DE, EN, NL, PL, FR, ES, IT, SV.
Generic ChatGPT answers sound like everyone else's — your tone is your USP.
Brand voice tunable per market: casual, emoji-friendly, on-brand. Examples from your help center seed the voice.
Marketing ships content, support lags two weeks behind on FAQs.
Keep catalog and help-center content fresh — new range live fast, via upload or API.
Vom Anlass zur ersten Antwort.
Connect sources
Load product sheets, FAQ exports and help-center content via upload or REST API — brand voice is learned from your existing top replies. Shopify, Zendesk and Gorgias connectors are in development.
Test brand voice
In test mode you ask sample questions, dial in formality, emoji density, register. Side-by-side against GPT default until it sounds like you.
Bring it into your support workflow
Integrate answer drafts into the agent workflow via REST API. Native Zendesk/Gorgias marketplace apps are in development.
What's built in.
Zendesk + Gorgias (in development)
Marketplace apps for both are in development: AI answers as editable drafts in the agent workspace. Today: integrate via REST API.
Shopify connector (in development)
Planned: sync with catalog, stock and lead times. Today: upload product data exports or sync via API.
Brand voice anchors
Upload your TOV doc and 20 example FAQ replies — the AI learns your style without retraining.
Eight languages
DE, EN, NL, PL, FR, ES, IT, SV. Native replies, no auto-translate. Brand voice tunable per language.
Confidence-based escalation
AI auto-escalates to your team below threshold. Tier-1 auto-send, tier-2/3 always human-in-the-loop.
Per-conversation pricing
Transparent: €0.12 per auto-resolved conversation. No Fin-style ($1.99) shock — calculator on pricing page.
Compliance ist die Basis, nicht der Nachschlag.
- EU-hosted (Frankfurt), GDPR-compliant — matters for customer data across 14 markets.
- Cookie-free by default, no tracking — fits your privacy promise.
- Zero-retention with OpenAI Ireland and Anthropic — customer data stays out of training.
- DPA included in Business plan — no negotiation weeks for your compliance person.
Was Sie konkret einsparen.
Tickets per day during sale800
Support agents (in-house + BPO)12
Minutes per ticket today8
67.200 €
1.920 Stunden pro Jahr freigesetzt
Integriert in Ihren Stack.
Zendesk
Gorgias
Shopify
Klaviyo
Help Scout
Intercom
Notion
Slack
What your compliance, IT and business teams ask.
Does it integrate with Zendesk/Gorgias as an app?
Not yet — the Zendesk and Gorgias marketplace apps are in development. Until then, integrate via the REST API; AI answers can be delivered as drafts into the agent workflow.
Can I train your AI on my tone of voice?
Yes. Upload your TOV doc plus 20 example replies — the AI learns your style. Casual register, emoji density, formality are sliders, not code.
What does it cost per 1,000 conversations?
€0.12 per auto-resolved conversation. So 1,000 = €120. No Intercom Fin ($1.99) shock. Comparison calculator on pricing page.
How heavy is the Shopify integration?
The Shopify connector is in development. Today: upload product data exports or sync via the REST API.
Can my agents edit answers before sending?
Yes, that's the default. Tier-1 (FAQ standard) you can flip to auto-send above confidence threshold; tier-2/3 stay as drafts.